Upon placing your order you will have the option to select the next available delivery date. This is usually as soon as 24-48 hours.
You will also receive an email confirmation confirming your selected delivery date.

We have a small delivery fee of just £5 which covers any delivery Nationwide.

At the checkout upon selecting your requested date, you will have the option to select collection at our Wigan store.

You can either give us a call on 0800 288 4277 or email on [email protected] where we will be happy to track your order for you.

If your order has not been dispatched, we can make any amendments over the phone. If you do need to make any changes then we kindly ask for you to do this as early as possible after placing your order.

Your order will be dispatched within 24 hours of placing, as long as this hasn’t been dispatched then please just give us a call to cancel on 0800 288 4277.

If your order has not been dispatched, we will be happy to assist you in changing your delivery date. You can do this by calling us on 0800 288 4277 or emailing us on [email protected]

Our products are delivered in specially designed temperature controlled boxes which can stay chilled for up to 48 hours.
If there is nobody available to accept your order, the courier will either leave your box in a designated safe place or leave with a neighbour if possible – be sure to check with neighbours if you cannot locate your order prior to contacting us.

In the rare event that you have received an issue with your delivery or any of the items in your delivery then please do contact us at your earliest convenience on 0800 288 4277 or [email protected] Please make sure that you include your order number when contacting us, along with any images that you can provide of any damaged items.

We work closely with our delivery partners to protect both their drivers and your health.
FedEx have temporarily suspended all signed delivery requests so you will not be asked to sign for your delivery upon receiving.
We do also have an “Order Notes ” tab at our checkout where customers have the ability to request for their delivery to be left in safe place. This then removes any need to interact with the driver.

Unfortunately we do not accept returns. All of our products are freshly picked specifically for you in order to give you the maximum shelf life.

If you have any questions that need answering or would like any assistance or advice then please contact our home delivery team who will be happy to help on 0800 288 4277 or [email protected]

Leaving a review is very easy. At the bottom of each page on our website you will see the most recent reviews that have been left by our valued customers on trustpilot.co.uk. Simply select “Leave a review” in order to review us on trustpiolt.co.uk. We also have reviews on our Wigan Facebook page. We appreciate all reviews left.

It is likely that your email confirmation could have landed in your Junk file. If you cannot locate this then please feel free to contact us on either 0800 288 4277 Or [email protected]

If you need to reset your password simply select the “Forgot my password “on the login page and follow the simple steps in order to reset this.

Updating your personal details is very straight forward. Simply log into your account by using your email address and password, then click on my account. From this page you will be able to update any of your personal details by following the on screen instructions. If you experience any difficulty in doing this then please don’t hesitate to contact us.

Your refund will be credited back to your original payment method. This should show on your account within 5-7 working days. Should you not receive the refund within this time period then please do call us on 0800 288 4277 or email us on [email protected] Please ensure your order number is provided.